Unlocking the Potential of Radio Frequency Identification (RFID) based Robotic Process Automation (RPA) as a Smart Solution to Improve the Effectiveness and Accuracy of Modern Industrial Logistics Case Study at PT Pos Indonesia (Persero)

Abstract

The implementation with Robotic Process Automation (RPA) at PT Pos Indonesia (Persero) in the shipment handling process seeks to improve efficiency and operational effectiveness. However, RPA often can cause errors when shipment sorting, and then these errors do impact how satisfied customers can be. Usually, these errors concern shipment data read from a wrong website. This study, therefore, focuses on evaluating the efficiency as well as effectiveness after then before RPA implementation. The study analyzes the Robotic Process Automation's (RPA) impact upon the effectiveness and the efficiency of sustainable operations at PT Pos Indonesia (Persero) both before and after RPA implementation. A qualitative approach is the method that is used in this study. Data was collected from delivery discrepancy websites also observations at the Indonesian State Logistics Company operational department. In order to identify whether RPA met company expectations, the analysis compared operational efficiency and effectiveness levels both before and after RPA implementation. Regarding RPA system performance, this study is expected to contribute perceptions to PT Pos Indonesia (Persero). The study will also allow them to design strategies for improvement and address existing challenges. PT Pos Indonesia (Persero) should continue to evaluate as well as develop the RPA system. They also should improve the quality of the data and should integrate supporting technologies so that they can minimize errors in delivery and improve satisfaction of the customer.