Car Rental Service Website “Edo Rent Car” East Java and Bali Area

Abstract

This research was conducted in order to improve the quality of the Company's services in meeting consumer demand in car rental activities. Especially this company also has a strategic operating area, namely Java and Bali, of course this affects the demand for car units to be rented. With this increasing demand, many car rental companies face challenges in terms of managing operations and providing fast and efficient services. The unexpected increase in demand has overwhelmed many car rental companies, especially if they are not supported by an efficient system. One of the reasons is the increasing number of domestic and international tourists who require a vehicle to explore tourist destinations in these two provinces. By simplifying the car booking process and providing the ability to provide transparent information, information on available car units, rental price transparency, detailed information about the car unit to be rented, customer service in the form of live chat that can be accessed whenever and wherever the customer is, and information about the driver who will accompany your trip later. The implementation of the website as an information system solution will support the progress of the car rental industry, increase the competitiveness of the company, and at the same time provide better service to customers.